Questions & Answers
Catering for all your needs and concerns
We share with you the type of questions often asked about our services. We appreciate you may have the same concerns when booking a caterer. If you need additional information then please contact us.
About Arens & Heriot Caterers
As a company, since 1968. As a Family of Caterers, over 170 years.
We have literally thousands of ‘thank you’ letters from previous clients, and to go one better, we will give you the telephone number of our last three customers.
We cater for corporate & private clients for all types of occasions in London and the Home Counties.
All our staff are college trained. We have up to date Health & Hygiene certification. We have Hygiene Awards. We have the top ‘Scores on the Doors’ star rating in the area.
Better than that, – we will take you to a function and show you!
We have catered for several hundred guests on many occasions.
We have worked at many venues throughout London and the South East. Often we will know the place. If not then as long as our requirements are met, then we’re fine.
We have four vans and four Chefs, and a massive production kitchen. This enables us to cater for more than one function a day. And still have staff in hand, should one fall ill or be on leave.
Our Service
No. If you choose to bring your own drinks, our staff can serve them for you to the end of the meal.
We have a special deal on wines and Champagnes which offers excellent value for money.
We have a large selection of set menus with set prices for you to choose from.
You ‘Mix & Match’ from our menus to suit your individual requirements.
We have a dedicated Vegetarian section in the ‘Menu’ pages. We also cater for any special dietary requirements.
We would be delighted to arrange a free tasting, either at our offices or at a venue near you.
Our Catering Manager will certainly assist you in your choice of wines to complement your meal. We also have ‘Bin Ends’ available at bargain prices!.
We are fully licensed, and would be pleased to set up a bar for your guests to purchase their own drinks.
Always included in the price.
We do and it is all included in the price.
There are many ways to set up the tables. This might depend on the size and shape of the tabling. We will discuss this with you and suggest the most appropriate layout.
Our ‘with service’ prices include the staff.
White Shirt. Black Trousers, Waistcoat & Bow Tie. Long White Apron.
We usually arrive on site one and a half to three hours before the guests, depending on the Menu and number of guests.
Depends entirely on the menu you choose.
A phone call to the environmental health department or our last customer will guarantee our worth. And several generations of experience in the catering business is the best guarantee of all.
Costs
Only if the staff were asked to stay longer than originally agreed.
The cost is shown under all the menu options. It includes waiting staff and table settings. Any supplements are marked against the menu option.
This depends on the number of people. The more people the lower the cost. Again the costs are clearly shown under the menu options.
“With Service” is subject to VAT. “Without Service” is zero rated in most cases, but depends on the menu.
All included in the price.
Facilities
We always take the washing up away and do it on our own premises.
We have state of the art temperature controlled refrigerated vans.
Dependent on the menu you choose.
No. We supply our own refrigeration.
If the cooking facilities are not sufficient we can hire hot cupboards (currently £45.00 + delivery).
We take everything away with us. Hired items are usually collected by the hire company the following day or Monday if a weekend. Special arrangements can be made for hire collection if necessary.
Our statutory health & safety HACCPS policy states that all foodstuffs that have been removed from refrigeration for four hours must not be offered for consumption. (Copies are available on request).
Payment
When you have decided that we are to be your caterer of choice, we will set out our itemised order for you to agree and sign.
We require a minimum deposit of £250 and is non-refundable
Balance is due before the date of the function. You can pay by Bankers draft, Credit Card, Debit Card, Cheque or BACS. further details will be supplied with your contract
Ready to start your Arens & Heriot experience?
Enquiries
Please complete the form below and provide any additional information that you feel is important. We’ll get back to you promptly to discuss.
Our Food Hygiene Rating
The food hygiene rating reflects the standards of food hygiene found on the date of the inspection by the local authority.
